Character computing

Character computing

Character computing is a trans-disciplinary field of research at the intersection of computer science and psychology. It is any computing that incorporates the human character within its context. Character is defined as all features or characteristics defining an individual and guiding their behavior in a specific situation. It consists of stable trait markers (e.g., personality, background, history, socio-economic embeddings, culture,...) and variable state markers (emotions, health, cognitive state, ...). Character computing aims at providing a holistic psychologically driven model of human behavior. It models and predicts behavior based on the relationships between a situation and character. Three main research modules fall under the umbrella of character computing: character sensing and profiling, character-aware adaptive systems, and artificial characters. == Overview == Character computing can be viewed as an extension of the well-established field of affective computing. Based on the foundations of the different psychology branches, it advocates defining behavior as a compound attribute that is not driven by either personality, emotions, situation or cognition alone. It rather defines behavior as a function of everything that makes up an individual i.e., their character and the situation they are in. Affective computing aims at allowing machines to understand and translate the non-verbal cues of individuals into affect. Accordingly, character computing aims at understanding the character attributes of an individual and the situation to translate it to predicted behavior, and vice versa. ''In practical terms, depending on the application context, character computing is a branch of research that deals with the design of systems and interfaces that can observe, sense, predict, adapt to, affect, understand, or simulate the following: character based on behavior and situation, behavior based on character and situation, or situation based on character and behavior.'' The Character-Behavior-Situation (CBS) triad is at the core of character computing and defines each of the three edges based on the other two. Character computing relies on simultaneous development from a computational and psychological perspective and is intended to be used by researchers in both fields. Its main concept is aligning the computational model of character computing with empirical results from in-lab and in-the-wild psychology experiments. The model is to be continuously built and validated through the emergence of new data. Similar to affective and personality computing, the model is to be used as a base for different applications towards improving user experience. == History == Character computing as such was first coined in its first workshop in 2017. Since then it has had 3 international workshops and numerous publications. Despite its young age, it has already drawn some interest in the research community, leading to the publication of the first book under the same title in early 2020 published by Springer Nature. Research that can be categorized under the field dates much older than 2017. The notion of combining several factors towards the explanation of behavior or traits and states has long been investigated in both Psychology and Computer Science, for example. == Character == The word character originates from the Greek word meaning “stamping tool”, referring to distinctive features and traits. Over the years it has been given many different connotations, like the moral character in philosophy, the temperament in psychology, a person in literature or an avatar in various virtual worlds, including video games. According to character computing character is a unification of all the previous definitions, by referring back to the original meaning of the word. Character is defined as the holistic concept representing all interacting trait and state markers that distinguish an individual. Traits are characteristics that mainly remain stable over time. Traits include personality, affect, socio-demographics, and general health. States are characteristics that vary in short periods of time. They include emotions, well-being, health, cognitive state. Each characteristic has many representation methods and psychological models. The different models can be combined or one model can be preset for each characteristic. This depends on the use-case and the design choices. == Areas == Research into character computing can be divided into three areas, which complement each other but can each be investigated separately. The first area is sensing and predicting character states and traits or ensuing behavior. The second area is adapting applications to certain character states or traits and the behavior they predict. It also deals with trying to change or monitor such behavior. The final area deals with creating artificial agents e.g., chatbots or virtual reality avatars that exhibit certain characteristics. The three areas are investigated separately and build on existing findings in the literature. The results of each of the three areas can also be used as a stepping stone for the next area. Each of the three areas has already been investigated on its own in different research fields with focus on different subsets of character. For example, affective computing and personality computing both cover different areas with a focus on some character components without the others to account for human behavior. == The Character-Behavior-Situation triad == Character computing is based on a holistic psychologically driven model of human behavior. Human behavior is modeled and predicted based on the relationships between a situation and a human's character. To further define character in a more formal or holistic manner, we represent it in light of the Character–Behavior–Situation triad. This highlights that character not only determines who we are but how we are, i.e., how we behave. The triad investigated in Personality Psychology is extended through character computing to the Character–Behavior–Situation triad. Any member of the CBS triad is a function of the two other members, e.g., given the situation and personality, the behavior can be predicted. Each of the components in the triad can be further decomposed into smaller units and features that may best represent the human's behavior or character in a particular situation. Character is thus behind a person's behavior in any given situation. While this is a causality relation, the correlation between the three components is often more easily used to predict the components that are most difficult to measure from those measured more easily. There are infinitely many components to include in the representation of any of C, B, and S. The challenge is always to choose the smallest subset needed for prediction of a person's behavior in a particular situation.

RFinder

RFinder ("repeater finder") is a subscription-based website and mobile app. RFinder's main service is the World Wide Repeater Directory (WWRD), which is a directory of amateur radio repeaters. RFinder is the official repeater directory of several amateur radio associations. RFinder has listings for several amateur radio modes, including FM, D-STAR, DMR, and ATV. == World Wide Repeater Directory == Repeaters are listed in the directory along with its call sign, Maidenhead Locator System and GPS coordinates, transmit/receive offset ("split"), CTCSS and DCS squelch settings, and VoIP settings (IRLP and Echolink nodes). The directory has over 50,000 repeater listings in over 170 countries. === Website === The RFinder website has several search options including for routes. === Forums === RFinder user forums is for help and support for the app and hardware. === Mobile app === RFinder has mobile apps for Android and iOS. When using the mobile app, RFinder can display the distance to repeaters, based on the mobile device's current location. === ARRL Repeater Directory === The ARRL publishes the ARRL Repeater Directory which contains over 31,000 repeater listings for the US and Canada with listings provided by RFinder. == Subscription == RFinder requires a subscription. A one-year subscription is US$12.99. == Radio programming software == Some radio programming software applications can query RFinder and download repeater listing to program radios. Compatible software includes: CHIRP RT Systems == Radio associations == RFinder is the official repeater directory of the following associations: Amateur Radio Society Italy American Radio Relay League Cayman Amateur Radio Society Deutscher Amateur Radio Club Federacion Mexicana de Radio Experimentadores L’association Réseau des Émetteurs Français Lietuvos Radijo Mėgėjų Draugija Liga de Amadores Brasilieros de Radio Emissão Radio Amateurs of Canada Radio Society of Great Britain Rede dos Emissores Portugueses Unión de Radioaficionados Españoles

Retrieval-augmented generation

Retrieval-augmented generation (RAG) is a technique that enables large language models (LLMs) to retrieve and incorporate new information from external data sources. With RAG, LLMs first refer to a specified set of documents, then respond to user queries. These documents supplement information from the LLM's pre-existing training data. This allows LLMs to use domain-specific and/or updated information that is not available in the training data. For example, this enables LLM-based chatbots to access internal company data or generate responses based on authoritative sources. RAG improves LLMs by incorporating information retrieval before generating responses. Unlike LLMs that rely on static training data, RAG pulls relevant text from databases, uploaded documents, or web sources. According to Ars Technica, "RAG is a way of improving LLM performance, in essence by blending the LLM process with a web search or other document look-up process to help LLMs stick to the facts." This method helps reduce AI hallucinations, which have caused chatbots to describe policies that don't exist, or recommend nonexistent legal cases to lawyers that are looking for citations to support their arguments. RAG also reduces the need to retrain LLMs with new data, saving on computational and financial costs. Beyond efficiency gains, RAG also allows LLMs to include sources in their responses, so users can verify the cited sources. This provides greater transparency, as users can cross-check retrieved content to ensure accuracy and relevance. The term retrieval-augmented generation (RAG) was introduced in a 2020 paper that described combining a parametric language model with a non-parametric external memory accessed through retrieval at inference time. == RAG and LLM limitations == LLMs can provide incorrect information. For example, when Google first demonstrated its LLM tool "Google Bard" (later re-branded to Gemini), the LLM provided incorrect information about the James Webb Space Telescope. This error contributed to a $100 billion decline in Google's stock value. RAG is used to prevent these errors, but it does not solve all the problems. For example, LLMs can generate misinformation even when pulling from factually correct sources if they misinterpret the context. MIT Technology Review gives the example of an AI-generated response stating, "The United States has had one Muslim president, Barack Hussein Obama." The model retrieved this from an academic book rhetorically titled Barack Hussein Obama: America's First Muslim President? The LLM did not "know" or "understand" the context of the title, generating a false statement. LLMs with RAG are programmed to prioritize new information. This technique has been called "prompt stuffing." Without prompt stuffing, the LLM's input is generated by a user; with prompt stuffing, additional relevant context is added to this input to guide the model's response. This approach provides the LLM with key information early in the prompt, encouraging it to prioritize the supplied data over pre-existing training knowledge. == Process == Retrieval-augmented generation (RAG) enhances large language models (LLMs) by incorporating an information-retrieval mechanism that allows models to access and utilize additional data beyond their original training set. Ars Technica notes that "when new information becomes available, rather than having to retrain the model, all that's needed is to augment the model's external knowledge base with the updated information" ("augmentation"). IBM states that "in the generative phase, the LLM draws from the augmented prompt and its internal representation of its training data to synthesize" an answer. === RAG key stages === Typically, the data to be referenced is converted into LLM embeddings, numerical representations in the form of a large vector space. RAG can be used on unstructured (usually text), semi-structured, or structured data (for example knowledge graphs). These embeddings are then stored in a vector database to allow for document retrieval. Given a user query, a document retriever is first called to select the most relevant documents that will be used to augment the query. This comparison can be done using a variety of methods, which depend in part on the type of indexing used. The model feeds this relevant retrieved information into the LLM via prompt engineering of the user's original query. Newer implementations (as of 2023) can also incorporate specific augmentation modules with abilities such as expanding queries into multiple domains and using memory and self-improvement to learn from previous retrievals. Finally, the LLM can generate output based on both the query and the retrieved documents. Some models incorporate extra steps to improve output, such as the re-ranking of retrieved information, context selection, and fine-tuning. == Applications == Retrieval-augmented generation is used in applications where generated responses need to be grounded in external or frequently updated information. Commonly cited use cases include search engines, question-answering systems, customer support chatbots, enterprise knowledge assistants, content generation, recommendation systems, retail and e-commerce, and industrial or manufacturing workflows. In healthcare, RAG has been studied as a way to ground large language model outputs in external medical knowledge sources, although reviews have noted continuing challenges around evaluation, ethics, and clinical reliability. == Improvements == Improvements to the basic process above can be applied at different stages in the RAG flow. === Encoder === These methods focus on the encoding of text as either dense or sparse vectors. Sparse vectors, which encode the identity of a word, are typically dictionary-length and contain mostly zeros. Dense vectors, which encode meaning, are more compact and contain fewer zeros. Various enhancements can improve the way similarities are calculated in the vector stores (databases). Performance improves by optimizing how vector similarities are calculated. Dot products enhance similarity scoring, while approximate nearest neighbor (ANN) searches improve retrieval efficiency over K-nearest neighbors (KNN) searches. Accuracy may be improved with Late Interactions, which allow the system to compare words more precisely after retrieval. This helps refine document ranking and improve search relevance. Hybrid vector approaches may be used to combine dense vector representations with sparse one-hot vectors, taking advantage of the computational efficiency of sparse dot products over dense vector operations. Other retrieval techniques focus on improving accuracy by refining how documents are selected. Some retrieval methods combine sparse representations, such as SPLADE, with query expansion strategies to improve search accuracy and recall. === Retriever-centric methods === These methods aim to enhance the quality of document retrieval in vector databases: Pre-training the retriever using the Inverse Cloze Task (ICT), a technique that helps the model learn retrieval patterns by predicting masked text within documents. Supervised retriever optimization aligns retrieval probabilities with the generator model's likelihood distribution. This involves retrieving the top-k vectors for a given prompt, scoring the generated response's perplexity, and minimizing KL divergence between the retriever's selections and the model's likelihoods to refine retrieval. Reranking techniques can refine retriever performance by prioritizing the most relevant retrieved documents during training. === Language model === By redesigning the language model with the retriever in mind, a 25-time smaller network can get comparable perplexity as its much larger counterparts. Because it is trained from scratch, this method (Retro) incurs the high cost of training runs that the original RAG scheme avoided. The hypothesis is that by giving domain knowledge during training, Retro needs less focus on the domain and can devote its smaller weight resources only to language semantics. The redesigned language model is shown here. It has been reported that Retro is not reproducible, so modifications were made to make it so. The more reproducible version is called Retro++ and includes in-context RAG. === Chunking === Chunking involves various strategies for breaking up the data into vectors so the retriever can find details in it. Three types of chunking strategies are: Fixed length with overlap. This is fast and easy. Overlapping consecutive chunks helps to maintain semantic context across chunks. Syntax-based chunks can break the document up into sentences. Libraries such as spaCy or NLTK can also help. File format-based chunking. Certain file types have natural chunks built in, and it's best to respect them. For example, code files are best chunked and vectorized as whole functions or classes. HTML files should leave

or base64 encoded elements

LIVAC Synchronous Corpus

LIVAC is an uncommon language corpus dynamically maintained since 1995. Different from other existing corpora, LIVAC has adopted a rigorous and regular "Windows" approach in processing and filtering massive media texts from representative Chinese speech communities such as Beijing, Hong Kong, Macau, Taipei, Singapore, Shanghai, as well as Guangzhou, and Shenzhen. The contents are thus deliberately repetitive in most cases, represented by textual samples drawn from editorials, local and international news, cross-Taiwan Strait news, as well as news on finance, sports and entertainment. By 2023, more than 3 billion characters of news media texts have been filtered, of which 700 million characters have been processed and analyzed and have yielded an expanding Pan-Chinese dictionary of 2.5 million words from the Pan-Chinese printed media. Through rigorous analysis based on computational linguistic methodology, LIVAC has at the same time accumulated a large amount of accurate and meaningful statistical data on the Chinese language and on their diverse speech communities in the Pan-Chinese context, and the results show considerable and important long standing as well as evolving variations. The "Windows" approach is the most innovative feature of LIVAC and has enabled Pan-Chinese media texts to be quantitatively analyzed according to various attributes such as locations, time and subject domains. Thus, various types of comparative studies and applications in information technology as well as development of often related innovative applications have been possible. Moreover, LIVAC has allowed longitudinal developments to be taken into account, facilitating Key Word in Context (KWIC) search and comprehensive study of target words and their underlying concepts as well as linguistic structures over the past 25 years, based on the above mentioned variables of location, time and subject. Results from the extensive and accumulative data analysis contained in LIVAC have enabled the cultivation of textual databases of proper names, place names, organization names, new words, and bi-weekly and annual rosters of media figures. Related applications have included the establishment of verb and adjective databases, the formulation of sentiment indices, and related opinion mining, to measure and compare the popularity of global media figures in the Chinese media (LIVAC Annual Pan-Chinese Celebrity Rosters, later renamed as the Pan-Chinese Newsmaker Rosters). Notable among these are the decades long periodic reviews of the 25 years of annual pan-Chinese rosters since 2000 and compilation of new word databases (LIVAC Annual Pan-Chinese New Word Rosters). On this basis, the analysis of the emergence, diffusion and transformation of new words, and the publication of dictionaries of neologisms have been made possible. A recent focus is on the relative balance between disyllabic words and growing trisyllabic words in the Chinese language, and the comparative study of light verbs in three Chinese speech communities. as well as the link between the language use and use of language as a reflection of epochal change in China. A new LIVAC version 3.1 was launched in February 2024. == Corpus data processing == Accessing media texts, manual input, etc. Text unification including conversion from simplified to traditional Chinese characters, stored as Big5 and Unicode versions Automatic word segmentation Automatic alignment of parallel texts Manual verification, part-of-speech tagging Extraction of words and addition to regional sub-corpora Combination of regional sub-corpora to update the LIVAC corpus, and master lexical database == Labeling for data curation == Categories used include general terms and proper names, such as: general names, surnames, semi titles; geographical, organizations and commercial entities, etc.; time, prepositions, locations, etc.; stack-words; loanwords; case-word; numerals, etc. Construction of databases of proper names, place names, and specific terms, etc. Generate rosters: "new word rosters", "celebrity or media personality rosters", "place name rosters", compound words and matched words Other parts of speech tagging for sub-database, such as common nouns, numerals, numeral classifiers, different types of verbs, and of adjectives, pronouns, adverbs, prepositions, conjunctions, particles marking mood, onomatopoeia, interjection, etc. == Applications == Compilation of Pan-Chinese dictionaries or local dictionaries Information technology research, such as predictive Chinese text input for mobile phones, automatic speech to text conversion, opinion mining Comparative studies on linguistic and cultural developments in the Pan-Chinese regions, especially in a critical period of history in modern China. Language teaching and learning research, and speech-to-text conversion Customized service on linguistic research and lexical search for international corporations and government agencies The above applications are provided by the following functions: Word Segmentation Search Phrase Search Example Sentence Selection Multi-word Comparison Word Cloud

Bigram

A bigram or digram is a sequence of two adjacent elements from a string of tokens, which are typically letters, syllables, or words. A bigram is an n-gram for n=2. The frequency distribution of every bigram in a string is commonly used for simple statistical analysis of text in many applications, including in computational linguistics, cryptography, and speech recognition. Gappy bigrams or skipping bigrams are word pairs which allow gaps (perhaps avoiding connecting words, or allowing some simulation of dependencies, as in a dependency grammar). == Applications == Bigrams, along with other n-grams, are used in most successful language models for speech recognition. Bigram frequency attacks can be used in cryptography to solve cryptograms. See frequency analysis. Bigram frequency is one approach to statistical language identification. Some activities in logology or recreational linguistics involve bigrams. These include attempts to find English words beginning with every possible bigram, or words containing a string of repeated bigrams, such as logogogue. == Bigram frequency in the English language == The frequency of the most common letter bigrams in a large English corpus is: th 3.56% of 1.17% io 0.83% he 3.07% ed 1.17% le 0.83% in 2.43% is 1.13% ve 0.83% er 2.05% it 1.12% co 0.79% an 1.99% al 1.09% me 0.79% re 1.85% ar 1.07% de 0.76% on 1.76% st 1.05% hi 0.76% at 1.49% to 1.05% ri 0.73% en 1.45% nt 1.04% ro 0.73% nd 1.35% ng 0.95% ic 0.70% ti 1.34% se 0.93% ne 0.69% es 1.34% ha 0.93% ea 0.69% or 1.28% as 0.87% ra 0.69% te 1.20% ou 0.87% ce 0.65%

Nextcloud

Nextcloud is a modular workspace platform designed to provide teams and businesses with a comprehensive environment for digital collaboration. Beyond central data management, it integrates office suites like Collabora Online and EuroOffice office suites. for seamless, cooperative workflows. The platform features built-in tools for chat, videoconferencing, and a privacy-focused AI assistant capable of running entirely on local LLMs. Supported by a rich ecosystem of apps, it can be hosted in the cloud or on premises and can scale up to millions of users. It has been translated into over 100 languages. == Features == Nextcloud files are stored in conventional directory structures, accessible via WebDAV if necessary. A SQLite, MySQL/MariaDB or PostgreSQL database is required to provide additional functionality like permissions, shares, and comments. Nextcloud can synchronize with local clients running Windows (Windows 8.1 and above), macOS (10.14 or later), Linux and FreeBSD. Nextcloud permits user and group administration locally or via different backends like OpenID or LDAP. Content can be shared inside the system by defining granular read/write permissions between users and groups. Nextcloud users can create public URLs when sharing files. Logging of file-related actions, as well as disallowing access based on file access rules is also available. Security options like brute-force protection and multi-factor authentication using TOTP, WebAuthn, Oauth2, and OpenID Connect are available. Nextcloud has planned new features such as monitoring capabilities, full-text search and Kerberos authentication, as well as audio/video conferencing, expanded federation and smaller user interface improvements. == History == In April 2016 Frank Karlitschek and most core contributors left ownCloud Inc. These included some of ownCloud's staff according to sources near to the ownCloud community. Karlitschek and many of these contributors went on to fork ownCloud, creating Nextcloud. The fork was preceded by a blog post of Karlitschek announcing his departure and raising questions about the management of the ownCloud, its community, and priorities between growth, money, and sustainability. There have been no official statements about the reason for the fork. However, Karlitschek mentioned the fork several times in a talk at the 2018 FOSDEM conference and in two appearances on the FLOSS Weekly podcast, emphasizing cultural mismatch between open source developers and business oriented people not used to the open source community. On June 2, within 12 hours of the announcement of the fork, the American entity "ownCloud Inc." announced that it is shutting down with immediate effect, stating that "[...] main lenders in the US have cancelled our credit. Following American law, we are forced to close the doors of ownCloud, Inc. with immediate effect and terminate the contracts of 8 employees." ownCloud Inc. accused Karlitschek of poaching developers, while Nextcloud developers such as Arthur Schiwon stated that he "decided to quit because not everything in the ownCloud Inc. company world evolved as I imagined". ownCloud GmbH continued operations, secured financing from new investors and took over the business of ownCloud Inc. In April 2018 Informationstechnikzentrum Bund (ITZBund) reported Nextcloud won the tender for "Bundescloud" (Germany government cloud) project. In August 2019 it was announced that the governments of France, Sweden and the Netherlands would use Nextcloud for file transfer. In January 2020 Nextcloud 18 "Nextcloud Hub" was released. The major change was direct integration with an Office suite (OnlyOffice) and Nextcloud announced that their goal was to compete with Office 365 and Google Docs. A partnership with Ionos was revealed – its hosting location in Germany and compliance with GDPR should support the goal of data sovereignty. In spring 2020 remote work and web conferencing usage increased due to the COVID-19 pandemic and Nextcloud released version 19 with chat and videoconferencing Talk app integrated into the application core. Communication with an optional "high performance back-end" allows self-hosting of web conferences with more than 10 participants. Collabora Online was introduced as another integrated office suite. In August 2021 Nextcloud was chosen as a collaboration platform for European cloud software GAIA-X. In a September 2021 European Commission report it was mentioned as "the most widely deployed Open Source content collaboration platform" Following the 2025 United States tariffs against the European Union, fear of overreliance on US cloud providers such as Microsoft 365 and Google Workspace increased, with Nextcloud being one of the foremost contenders to replace them. Some governmental organisations including the European Data Protection Supervisor and the German state of Schleswig-Holstein have since switched from Microsoft's Sharepoint to Nextcloud. According to Nextcloud, during the first 5 months of 2025, customer interest in the software had tripled.

Ayoba

Ayoba is an African communication platform developed in South Africa. It is owned by Progressive Tech Holdings in Mauritius and managed by SIMFY Africa. Launched on May 4, 2019, as of April 2024, it has over 35 million active users. == History == Ayoba was first published on Google Play in February 2019. Its first marketing campaign and brand launch took place in Cameroon on May 4, 2019. In June 2019, the platform introduced its first eight channels. In November 2019, the platform reached one million active users, which increased to two million by June 2020. Subsequently, ayoba expanded its services, including the launch of games for Android in February 2020, Momo (Mobile Money) in Cameroon in May 2020, and MicroApps in May 2020. It also launched music and voice and video calling features in 12 territories in August 2020. The first version of ayoba for iOS was released in September 2020. In December of the same year, games and Messaging 2.0 were launched on the platform. In November 2020, it won Best Mobile Application at the African Digital Awards. In 2021, it won OTT Brand of the Year at the Marketing World Awards in Ghana. In December 2022, it received Top Innovative Technology and Telecom Product of the Year at the National Communications Awards in December 2022. In June 2023 ayoba partnered with BoomPlay and as of April 2024, it had 35 million monthly active users. Ayoba has partnered with Jumia Ghana to offer exclusive deals to users. Ayoba users can get a 10% discount on selected Jumia purchases through the app, with no data charges for MTN users. This partnership aims to make online shopping more affordable and accessible by integrating Jumia's offers into the ayoba app. Ayoba supports over 35 million users across Africa and provides services in 22 languages. To access the deals, users can download the ayoba app from the Google Play Store, iOS Store, or the official website. == Platform features == Chat, Call and Share: ayoba enables instant messaging, voice notes, picture sharing, and file sharing with contacts, even if they do not have the app installed. The app supports voice and video calls on both Android and iOS, as well as group chats, help channel and SMS continuity (non ayoba users receive messages as SMS, their responses appear in the ayoba app). Music: ayoba offers a free music player with daily updates on international and African music. Users can find playlists for different genres. Games: ayoba provides a selection of interactive games, including action, adventure, and children's games available on both Android and iOS. Mobile Money Transfers: In certain territories, ayoba supports mobile money transfers using MTN Mobile Money (MoMo) for transactions within the app. MicroApps: ayoba features individual MicroApps within the platform that offer content and services, including streaming channels, podcasts, and specialized apps. The availability of these apps may vary by country. == Operations == ayoba primarily focuses on the following territories: Nigeria, Cameroon, South Africa, Ghana, Côte d'Ivoire, Uganda, Republic of Congo, Benin, Zambia, Tanzania, Kenya, Senegal, Togo, Guinea Bissau, Guinea Conakry, Sudan, South Sudan, and Liberia. The company operates from its offices in Cape Town and Johannesburg, South Africa. David Gillaranz served as the CEO from 2019 to 2021, and Burak Akinci has been the CEO since 2021.